We're real people

We read
every message. Every one.

Whether you have a question before buying, need your download again, or want a refund - we're here. No bots. No tickets that go nowhere. Just a reply from a real person who cares.

⚡ Response within 4 hours (email)
🛡️ Refund within 24 hours of request
💚 Real people, no bots
✉️
Email - hello@troovara.com
Best for: refunds, download issues, billing, product questions. We read and reply personally.
4hr reply
📸
Instagram - @troovara
DMs welcomed. We share tips, new tools, and behind-the-scenes. Community questions answered daily.
24hr DMs
⚡ Most questions answered instantly:
🔄 I want a refund →
📥 I didn't receive my download →
📱 Which devices does it work on? →
💳 I was charged incorrectly →
🔑 I've lost access to my files →
🏥 B2B / practitioner / bulk licensing →
Send us a message
We read and reply to every message. No tickets, no bots.
⚡ Reply within 4 hours 🔒 Your data is private ✓ No automated responses
Quick answers

Most questions answered without waiting.

Check here first - these cover 90% of what we're asked. If your question isn't here, use the form above.

Still stuck? Email us directly →
Reply to your order confirmation email with "refund please" - that's it. No forms. No questions. No waiting for approval. We'll refund your card within 24 hours of receiving your reply. If you can't find the confirmation email, send us your email address and we'll locate the order ourselves.
Check your spam/junk folder first - the email comes from noreply@troovara.com and is occasionally filtered. If it's not there within 5 minutes of purchase, email us at hello@troovara.com with your purchase email address and we'll resend immediately. Downloads never expire - if you lose access months later, we'll resend.
Everything. PDF works on iPhone, Android, tablet, laptop, and desktop. Print on A4 or US Letter at home. Use digitally in GoodNotes, Notability, Adobe Reader, Preview, or any browser. No app required. No account needed after purchase. Yours to access forever.
This is almost always a pending-then-settled payment combination that looks like two charges but resolves to one. If you still see a double charge after 24 hours, email us immediately with your payment email and we'll investigate and refund same-day. Every Troovara product is a one-time charge - we never have recurring billing.
Download links in your confirmation email are permanent - they don't expire. Click the link again to re-download. If you've deleted the email, send us your purchase email address and we'll resend the download link instantly. We keep purchase records permanently, so even an old order from two years ago can be resent.
Yes - we offer practitioner and organisational licences. Email hello@troovara.com with "B2B licence" in the subject line and tell us how many clients or users you're supporting. We'll respond within one business day with pricing. NHS practices, therapy collectives, and corporate wellness programmes are welcome.
Never. Every Troovara product is a one-time purchase. We do not have subscriptions, memberships, or recurring billing of any kind. You pay once. The tools are yours forever. Your card is charged exactly once per order, nothing more.