1 Our Guarantee

Troovara offers a 30-day, no-questions-asked, full refund guarantee on every product we sell. If a Troovara product does not help you, does not meet your expectations, or you change your mind for any reason, we will issue a complete refund of the amount you paid.

This guarantee is more generous than legally required in most jurisdictions because we believe that if something doesn't help you, we don't deserve your money. This policy reflects our values, not merely our legal obligations.

We do not offer partial refunds, store credit, or exchanges as a substitute for a full refund unless you specifically request it.

2 Eligibility

2.1 Products eligible for refund

All Troovara products are eligible for a full refund within 30-day days of purchase, including:

• Individual workbook and toolkit purchases
• Bundle purchases (Starter, Core, Complete)
• The All-Access Pass ($97 one-time purchase)

2.2 Time limit

Refund requests must be submitted within 30 calendar days of the date of purchase. The date of purchase is the date shown on your payment confirmation. We will use the date your refund request email is sent as the request date.

We may, at our sole discretion, accept refund requests after this period in exceptional circumstances such as illness, bereavement, or technical failures on our part. These exceptions are at our discretion and not guaranteed.

2.3 No conditions on use

We do not require you to demonstrate that you have used or attempted to use the product. We do not ask for screenshots, proof of download, or explanation of why the product did not meet your needs. Your stated dissatisfaction is sufficient.

2.4 Single refund per product

Refunds are available on a one-refund-per-product basis. If you purchase the same product again after receiving a refund, subsequent purchases are not automatically eligible for another refund, though we will consider requests on a case-by-case basis.

3 How to Request a Refund

Method 1 — Reply to your purchase confirmation email (preferred)

Find the order confirmation email you received after purchase and reply to it with a brief note that you would like a refund. You do not need to explain why. We will process your refund and reply to confirm once complete.

Method 2 — Email us directly

Send an email to hello@troovara.com with:

• The email address used at checkout
• The product name (if known)
• A statement that you would like a refund

You do not need to include a reason, though we appreciate it if you are able to share feedback.

4 Refund Processing

4.1 Timeline

We aim to process all refund requests within 24 hours of receiving them, Monday through Friday (excluding Indian public holidays). Requests submitted on weekends are processed on the next business day.

Once we initiate the refund, you will receive a confirmation email. The refund will then take 5–10 business days to appear in your account depending on your card issuer or payment provider. This processing time is outside our control.

4.2 Refund method

Refunds are issued to the original payment method used at checkout. We cannot issue refunds to a different card, account, or method. If your original payment method is no longer active, please contact us and we will find an appropriate resolution.

4.3 Currency

All Troovara prices are in US Dollars (USD). Refunds are issued in USD at the same amount paid. Any currency conversion differences due to exchange rate fluctuations are outside our control and not our responsibility.

4.4 No download revocation

We do not revoke access to your download files upon refund. Once downloaded, the files are yours. We issue refunds on trust and do not attempt to reclaim digital files.

5 Exchanges & Replacements

If you purchased the wrong product or wrong bundle tier, we are happy to exchange it for the correct one. Contact us at hello@troovara.com and we will arrange the exchange, applying any price difference as either a charge or refund as appropriate.

If your download file is corrupt, incomplete, or fails to open, we will send a replacement immediately at no charge. This is not counted against your refund eligibility.

6 EU & UK Consumer Rights

Customers in the European Union and United Kingdom have additional rights under applicable consumer protection law.

6.1 EU Right of Withdrawal (14-day cooling-off period)

Under the EU Consumer Rights Directive (Directive 2011/83/EU), consumers in the EU normally have a right to withdraw from a purchase within 14 days without giving any reason. However, this right does not apply to digital content that you have consented to download immediately, provided the trader has clearly informed you and you have acknowledged that you lose your withdrawal right upon download.

At Troovara, we offer a 30-day full refund policy that supersedes the 14-day EU withdrawal right. Our voluntary policy is more favourable to you than your statutory rights. You do not lose your ability to claim a refund simply because you have downloaded the product.

If you wish to exercise your right of withdrawal before downloading, or if you believe your statutory rights have not been met, please contact us at hello@troovara.com.

6.2 UK Consumer Rights Act 2015

UK consumers are protected under the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for purpose, and as described. If a Troovara product is defective or does not match its description, you are entitled to a repair, replacement, or refund. Our 30-day full refund policy applies regardless of whether the product is defective.

6.3 Faulty or misdescribed products

If any Troovara product is faulty, fails to work as described, or materially differs from its description on our website, you are entitled to a full refund regardless of our 30-day time limit and regardless of whether you have exercised any other remedy. Please contact us immediately if you believe this applies.

7 Australian Consumer Rights

Customers in Australia are protected by the Australian Consumer Law (ACL), which forms Schedule 2 of the Competition and Consumer Act 2010.

Under Australian Consumer Law, our products come with guarantees that cannot be excluded. If a product is not of acceptable quality or does not match its description, you have the right to a refund, replacement, or repair.

You are also entitled to a refund or replacement for a major failure. You may be entitled to compensation for other reasonably foreseeable loss or damage if a product fails to meet a guarantee.

Our 30-day no-questions-asked refund policy applies in addition to, and does not replace or limit, your rights under Australian Consumer Law. The statement "all sales are final" does not apply to our products and is not our policy.

8 Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or card issuer. In almost all cases, we will resolve your issue faster and more completely than a chargeback process, which typically takes 30–90 days to resolve.

If you initiate a chargeback without first contacting us, we may contest the chargeback by providing evidence of our refund policy and your purchase. This is not intended to prevent you from receiving your money back — it is intended to ensure the process is accurate and fair.

If you have contacted us and we have failed to respond within a reasonable time, or if we have unreasonably denied a refund you are entitled to, then initiating a chargeback is entirely your right and we will not contest it.

9 Contact

For all refund requests and related questions: