Shipping policy
Digital Delivery Policy
1 What We Sell
Troovara sells exclusively digital products — PDF workbooks, toolkits, flashcard decks, and journal files. We do not sell, manufacture, or ship physical goods of any kind. There is no physical item to receive, return, or ship back.
All products are delivered digitally as PDF files via email download link immediately after purchase.
2 How Delivery Works
Our delivery process is fully automated and consists of three steps:
- You complete your purchase on troovara.com using any supported payment method.
- Your payment is confirmed by our payment processor (typically within seconds).
- Your order confirmation email is sent to the email address you provided at checkout. This email contains your unique, permanent download link(s) for your purchased product(s).
You click your download link, your PDF file downloads directly to your device. That's the complete delivery process.
3 Delivery Timeline
| Step | Typical time |
|---|---|
| Payment confirmation by processor | Instant – 30 seconds |
| Order confirmation email sent | Within 60 seconds of payment |
| Email received in your inbox | Immediate – 5 minutes (depending on your email provider) |
| File available for download after clicking link | Immediate |
In virtually all cases, you will have your download within 5 minutes of completing your purchase. If you have not received your download email within 10 minutes, please check your spam folder and see Section 6 below.
4 Download Access
4.1 Permanent links
Your download link does not expire. You can use it to re-download your files at any time in the future — months or years after purchase. We recommend also saving a copy of the files to your own device or cloud storage as a backup.
4.2 Multiple downloads
You may download your purchased files multiple times. There is no download limit. If you get a new device, change your computer, or need a fresh copy, simply use the same link in your order confirmation email.
4.3 Account not required
You do not need to create a Troovara account to access your downloads. Your download link is the only thing you need. If you lose your download email, contact us and we will resend it.
4.4 Resending download links
If you have lost your download email or need the link resent, email hello@troovara.com from the email address used at checkout. We will resend your download link promptly at no charge, regardless of how long ago you purchased.
5 File Format & Compatibility
5.1 File format
All Troovara products are delivered as PDF files (Portable Document Format). PDFs are universally compatible and do not require any specialist software.
5.2 Page sizes
Most products include both A4 (210 × 297 mm) and US Letter (8.5 × 11 in) versions in the same download package, or separate files clearly labelled for each format.
5.3 Compatible apps and devices
| Use case | Compatible with |
|---|---|
| Print at home | Any printer via any PDF viewer |
| Digital use on iPhone / iPad | GoodNotes, Notability, Apple Files, Safari, Adobe Acrobat |
| Digital use on Android | Adobe Acrobat, Google Drive, Samsung Notes (for supported devices), any browser |
| Desktop / laptop (Mac or Windows) | Adobe Acrobat, Preview (Mac), Edge, Chrome, any PDF viewer |
| Digital annotation | GoodNotes 5 & 6, Notability, Goodnotes for Android |
5.4 Technical requirements
A device capable of opening PDF files and an internet connection to download. No specialist software is required beyond a PDF viewer, all of which are available free.
6 Failed or Missing Deliveries
6.1 If you haven't received your email
Before contacting us, please:
- Check your spam or junk folder. Automated emails from noreply@troovara.com or our sending domain are occasionally filtered.
- Check any promotions or other tabs in Gmail or similar inbox systems.
- Wait up to 10 minutes — some email providers have brief delays.
- Confirm the email address used at checkout is the one you are checking.
6.2 If the problem persists
Email hello@troovara.com with the subject "Download not received" and include:
- The email address used at checkout
- The name of the product purchased
- Approximate date and time of purchase
We will locate your order and resend the download link, typically within 1–2 hours during business hours (Mon–Fri, 9am–6pm EST).
6.3 Corrupt or unreadable files
If a file you have downloaded is corrupt, fails to open, or appears incomplete, contact us and we will send a replacement download link immediately, free of charge.
7 No Physical Shipping
Troovara does not ship physical products. We do not have a shipping carrier. No parcel, envelope, or physical item will be sent to you. If you are expecting a physical product from Troovara, please contact us — there may be a misunderstanding about what you have purchased.
Consequently, there are no shipping fees, delivery estimates, tracking numbers, customs duties, or import fees associated with Troovara purchases.
8 International Customers
We sell to customers in 50+ countries. Digital delivery is available globally without restriction — there are no country-specific blocks on accessing our download links.
All prices are in USD. Your local bank or card issuer will handle any currency conversion at their applicable rate. This is outside our control.
If you are located in the EU, UK, or Australia, your consumer rights under applicable local law apply in addition to this policy. See our Refund Policy for jurisdiction-specific refund rights.